1. Show a negative example 2. Yi Jing The importance of body language - The most important is hearing what isnt said - Body langague First impression - It is important - Percieve - First impression creation by body language - 4 times the impact - Someone will mentally label you
Verbal non verbal alighmnet - Approporiate body language - Folding arms contradict openness
Some body languge tricks - Hand gestures Enthusaistsm Appropriate will show as if its warm Passionate, over gesturesing Becareful the number of hand gestures Keep gestures grounded (hands ar waist height) Face to face communication: Trust intamcy capture attenion, engage participatns Leaning in slightly: Interested, too much will be too bad
Body tricks 1. Tilt your head - Appear vulnerable (Show neck) - Effective for negotiation/Debate 2. Maintain Appropraite eye contact - Confidence - Trust between Without: - Socially anxious - Hiding To much: - Intense - Too scared - Not interested - Unsure (70 percent base line) Look at the erosn when u wan to talk and look away to present when your thinking
3. Open palsm of hands Shows that there is nothing to hide SHow mentally openness Come off as credible
4. Glove handshakes - Use both hands to envelope others - Higher left hand - Show warmth and kindness
Do not do it with someone with people u do not know Do it with familiar (whar if its a higher up but u know the person)
5. Ve a mirror Closeness and acceptance Mutual understanding Feel comfortable
-Position of arms - Timbre of voice - Facial Expression (COpy??)
Active listening Some practices definition: More than being silent Pop question and provide insights shld flow both ways instead of one sidded ones
1. Pay attention Put away distracting thoughts Avoid being distracted by other factors repeat the speakers words mentally
2. Show that you are lisntening Maintain eye contact smile and use other facial expression Nod Maintain open posture Small verbal comments (In the video, there is this part where it sounds like the listener click his tongue)
3. Emphathy Relate to the speakers feeling Share a similar story Make srue that that speaker understands Showing compassion to connect to estabish mutual trsut
(What if you cant have a similar story)
4. Roadblocks of communication - Ordering - Critisiing - Using logic
<Do not criticise someone/ Judgement> - Make someone feel inferior (But what if the advice turn out to be taken badly)
Logic and facts make someone resentful How do we help them? - Lead them to find their own solution People do not like to be proven that they are wrong Ask them and encourage them 80 percent of the time 20 percent talking It is okay to take a break to collect your own toughts