Handling feedback
SBI method
- Situation
- Behavior
- Impact
The use of hedging, do not be too direct and becareful on how you give negative infomation
Effective feedback
- Focus on behavior and becareful on body language
- Use softeners ("i was thinking")
- Responding to feedback
Do not take it personally
- Thank
- Clarify
- Reflect
- If there is nothing that can be done, dismiss it
We can clarify and ask for more feedback
We can post rhetorical questions
Q and A
Answering answers that we do not know how to answer
We need to be aware of our team members part -> Demo Question
- Pass to someone else
- Anticipate the questions
- It is okay to admit that we cannot handle the questions
Common questions
- Clarification
- Assumption
- Viewpoints and persepective
- Software
- Idea Conception
- Competitiveness advantage
We we are presenting the OP2, cher will be asking that kind of questions
Handling effectively:
- Know our content
- Know team members content
- Know how others content fit into you
Phrasing the question
- tone
- Thank
- LListen before responding - Clarify if cannot
- Decipher the questioner's intention
Other helpful tips
- Eye contact
- Fidget
- use the slide as an form of evidence