1)You attitude
- Consideration and good attitude
-Emphatise
- This is will appeal in reciever
build good view
- Show consideration by using the word you for positive
- Refrain from using "you" in negative

2) https://www.youtube.com/watch?v=v4OmXaihEp0

7Cs of Communication:

- A checklist
1. Clear
People must be able to understand easily
2. Concise
As short possible
3. Concrete
Useful and right amount of detail. stay focus
4. Correct
Free of errors and mistakes. Make sure proof read
5. Coherent
Logical order and consistent flow
6. Complete
Everything is told to audience and not off topic
7. Courteous
Must be emphatic and polite

Takewys:
1. Make it clear and short when communicating
Do not make it unnessary long
2. What ever said, be correct
Do not give the wrong info
3. Be polite to listener
Even if giving negative, make it constructive and courteous

3) https://blog.hubspot.com/marketing/dos-and-donts-of-email-at-work

Do:
1. Personalise
Address the person properly like in a conversation
2.Adapt
Know the recipient. Study the emails the person have sent and see their tone and writing style. Make sure the email is written to her writing style
3. Proofread
Read before sending the email to prevent mishaps
4. Keep message short
5. Clean Inbox
6. Check email on your time
7. Do not be too personal when it comes formal emails
8. Use Zoom and Slack as alternatives


Donts:
1. No abbreviate
2. Go easy on the !!!!!!
Try not to use caps and exclamation points often
3. Do not use smiley face in a professional setting
4. Avoid one word response
5. Reply only to the people who you need to
6. Email only when you are in a clear mind

Take away:
1.  Understand your recipient,
To know what type of person they are and fit the email to their writing style, use proper addressing to recipient

2. Write in a professional manner
Keep message short, refrain from replying in one word response, smiley faces and using abbreviation. Try not to use caps and exclamation points often.

3. Do email housekeeping
Check email on time and ensure that the inbox is clean to allow easy sorting of emails.



4)
- Tone use is reflective of your professional
- Professional email specified
- Gmail is use for spam
- Use a clear and subjective so recipent will know if it is urgent
- Do not send more information then required



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Email writing demostrates 7C

1. Clear
2. Concise
3. Concrete
4. Courteous
5. Coherent
6.Correct
7. Complete


Email format

1. Introduction
- Opening
- Purpose
- Reference
- apology (if needed)
2. Details
- Explain
- relevant
- Context
- Policies
- Reject/approval
3. Action
- Who needs to do what
- Alternatives
4. Close